Info

Info Directory

Order Online: using our secure server (fastest option)

1. To place an order online, click on any product image.
2. Choose the quantity you want and follow the instructions on the screen to finalize your order.
3. For Personalized Photo Products ONLY: After placing your order online, you will be given an option to send your photo(s) via regular mail or e-mail. Please include your order confirmation number with your photo(s).

Buying from us is easy and secure. For every item, there will be a click to order button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately or continue shopping.

You can put as many items as you want in your shopping basket. When you are finished and want to place the order, you can get back to your shopping basket by clicking View Shopping Cart button. When you submit your order, it will be confirmed via e-mail and will include your order number. Please include your order number with your photo/artwork. You can feel confident that your credit card information is protected by our secure server.

Or for those of you who feel more comfortable with the old fashioned way the following methods are available:

Order by Mail: (Overseas orders must use a credit card.)
You may print out your order form and send it with payment in U.S. $ to:
Future Memories, Inc.
Attn: Perfect Wedding
47-51 33rd St., Suite 3-16
Long Island City, NY 11101

Order by Telephone:
Call 1-800-933-5997 to place your order.
Telephone Hours (EST):
Sales: Mon-Fri: 9am-5pm, Sat/Sun: closed
Customer Service: Mon - Fri: 9am-5pm Sat/Sun: closed

Order by Fax:
Print out your order form and fax to 718-752-0998.

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Credit Card Safety

How We Protect You
Shopping at Perfect Wedding is safe and guaranteed. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

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Payment Options
Pay by Credit Card Using Our Secure Server
We safely accept Visa, MasterCard, American Express, and Discover via our secured server.

Pay by check or postal money order payable to Future Memories.
You can select "Mail in check" on the order form and send us a personal check or money order in U.S. dollars for the amount of your order. Please note that currently we are only able to accept postal money order and checks denominated in U.S. dollars and drawn on an U.S. bank. Paying by check slows down your order since we don't ship the order to you until your funds clear.

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Gift Certificates
Do you want to give someone special a Perfect Wedding product, but don't know which to get? A Perfect Wedding gift certificate is the perfect solution! Simply fill out the order form, choose gift certificate as your product choice, and fill in the dollar valuation.

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Your Privacy
Our mailing list is proprietary. We will not sell your name, address, phone number and/or credit card information to any third party for any purposes.

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Sales Tax
Sales tax is collected only on orders sent within the state of New York. New York law requires that we charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated.

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Shipping Information

We offer the following service levels shipped to U.S. destinations:

	UPS Ground/First Class Mail	UPS 2-Day Air	UPS Overnight
Products w/o personalization:	4-8 days USPS	3-4 days	1-3 days
Products with personalization:	up to 3 weeks	15-17 days	12-14 days

Holiday Shipping:
Please allow for additional time during the peak holiday season.

Please note:
Personalized Product orders over $30 are shipped via UPS for standard service.
Personalized Photo Product orders under $30 are shipped via USPS for standard service. There is no pick-up or delivery service for UPS orders on weekends. All UPS orders placed over the weekend will be processed the following Monday. All orders placed after 12pm EST will be processed the following business day.

Ship-To Address
If you would like us to ship your gift to a different address you may do so at no extra charge. We can also ship to multiple addresses. Each address in a multiple address order should be treated as a new order. Simply submit a new order for every address that you are shipping to.

P.O. Boxes
We cannot ship any personalized item to a P.O. Box since we ship via UPS. Please provide a street address.

Overseas
At the moment we are not shipping outside of the continental United States.

Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing).

Shipping Disclaimer
Some items may incur an additional shipping charge due to their size/weight and/or the distance they are being shipped. We will contact you with these charges before the order is processed for final approval.

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Return Policy

We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.

Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed.

Returning Defective Items:

• All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
• Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

Returning Non-Defective items:

• Future Memories, Inc. will not refund your purchase if the item returned is not in resalable condition.
• Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
• All approved non-defective returns will be subject to a 15% restocking fee.
• Return shipping is the responsibility of the customer.
• Shipping & Handling Fees are not refundable.
• Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
• Personalized items, personal care products, and bulk orders cannot be returned.
• Please note that opened videos, cd-roms, and dvds cannot be returned.
• If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.

Cancellation Policy:

If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. Please note: bulk orders along with personalized and/or made-to-order items may not be canceled once production has begun. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.

Advertising Disclaimer:

Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice.

Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.

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